Emotional Intelligence Vocabulary

the process of managing feelings and expressions to fulfill the emotional requirements of a job

“Service workers perform immense emotional labor daily.”

Origin: Coined by sociologist Arlie Hochschild

a shared belief that the team is safe for interpersonal risk taking

“Innovation requires psychological safety to flourish.”

Origin: Organizational psychology concept

a stimulus that causes a strong emotional reaction, often related to trauma

“Certain noises were a trigger for his PTSD.”

Origin: Metaphorical (gun trigger)

displacing one's feelings onto a different person, animal, or object

“Accusing me of anger was just projection on his part.”

Origin: Psychological defense mechanism (Freud)

subconsciously imitating the gestures or speech of another

“Mirroring can help establish rapport quickly.”

Origin: Psychological concept

the ability to monitor and manage your energy states, emotions, thoughts, and behaviors

“Self-regulation is a key component of maturity.”

Origin: Latin regula (rule)