Emotional Intelligence Vocabulary

the process of managing feelings and expressions to fulfill the emotional requirements of a job

“Service workers perform immense emotional labor daily.”

a shared belief that the team is safe for interpersonal risk taking

“Innovation requires psychological safety to flourish.”

a stimulus that causes a strong emotional reaction, often related to trauma

“Certain noises were a trigger for his PTSD.”

displacing one's feelings onto a different person, animal, or object

“Accusing me of anger was just projection on his part.”

subconsciously imitating the gestures or speech of another

“Mirroring can help establish rapport quickly.”

the ability to monitor and manage your energy states, emotions, thoughts, and behaviors

“Self-regulation is a key component of maturity.”