Conflict & Resolution Vocabulary

intervention in a dispute in order to resolve it

“They sought mediation to settle the divorce amicably.”

Origin: Latin mediare (to be in the middle)

reduction of the intensity of a conflict or violent situation

“Police are trained in de-escalation techniques.”

Origin: De- + escalation

recognition or affirmation that a person or their feelings are valid or worthwhile

“Often people just want validation, not advice.”

Origin: Latin validus (strong)

fully concentrating on what is being said rather than just passively 'hearing'

“Active listening builds trust in professional settings.”

Origin: Communication theory concept

refusal to communicate or cooperate

“Stonewalling can be as damaging as verbal aggression.”

Origin: Metaphorical (building a stone wall)

manipulating someone into questioning their own sanity

“He was gaslighting her into believing the mistake was hers.”

Origin: From the play/movie 'Gaslight'

an agreement reached by each side making concessions

“A successful compromise leaves both parties slightly unsatisfied.”

Origin: Latin compromissum (a mutual promise)