Conflict & Resolution Vocabulary

intervention in a dispute in order to resolve it

“They sought mediation to settle the divorce amicably.”

reduction of the intensity of a conflict or violent situation

“Police are trained in de-escalation techniques.”

recognition or affirmation that a person or their feelings are valid or worthwhile

“Often people just want validation, not advice.”

fully concentrating on what is being said rather than just passively 'hearing'

“Active listening builds trust in professional settings.”

refusal to communicate or cooperate

“Stonewalling can be as damaging as verbal aggression.”

manipulating someone into questioning their own sanity

“He was gaslighting her into believing the mistake was hers.”

an agreement reached by each side making concessions

“A successful compromise leaves both parties slightly unsatisfied.”