emotional labor
/ɪˌmoʊʃənəl ˈleɪbər/
the process of managing feelings and expressions to fulfill the emotional requirements of a job
“Service workers perform immense emotional labor daily.”
Origin: Coined by sociologist Arlie Hochschild
/ɪˌmoʊʃənəl ˈleɪbər/
the process of managing feelings and expressions to fulfill the emotional requirements of a job
“Service workers perform immense emotional labor daily.”
Origin: Coined by sociologist Arlie Hochschild