emotional labor
/ɪˌmoʊʃənəl ˈleɪbər/
the process of managing feelings and expressions to fulfill the emotional requirements of a job
emotional labor in a sentence
“Service workers perform immense emotional labor daily.”
Origin of emotional labor
Coined by sociologist Arlie Hochschild
Related Words
psychological safety
a shared belief that the team is safe for interpersonal risk taking
trigger
a stimulus that causes a strong emotional reaction, often related to trauma
projection
displacing one's feelings onto a different person, animal, or object
mirroring
subconsciously imitating the gestures or speech of another
regulation
the ability to monitor and manage your energy states, emotions, thoughts, and behaviors