the summary
condensing what's been said to confirm understanding
the summary in a sentence
“So if I'm hearing you correctly, your main concerns are...”
Origin of the summary
From summarizing to verify alignment
Related Words
the pause
strategic silence that invites the other to fill the space
the open question
a question that can't be answered with yes or no
the graceful exit
ending a conversation without awkwardness
the pivot
redirecting conversation to a more favorable topic
the bridge
connecting the current topic to your key message
the callback
referencing something said earlier to create connection