the bridge
connecting the current topic to your key message
the bridge in a sentence
“That reminds me of a broader issue we should address...”
Origin of the bridge
From bridging between topics
Related Words
the callback
referencing something said earlier to create connection
the reframe
presenting the same situation in a different light
the mirror
repeating key words to show understanding and encourage elaboration
the label
naming the other's emotion to validate and defuse it
the summary
condensing what's been said to confirm understanding
the pause
strategic silence that invites the other to fill the space