the pivot
redirecting conversation to a more favorable topic
the pivot in a sentence
“That's an interesting point. What's really at stake here is...”
Origin of the pivot
From 'pivoting' to change direction
Related Words
the bridge
connecting the current topic to your key message
the callback
referencing something said earlier to create connection
the reframe
presenting the same situation in a different light
the mirror
repeating key words to show understanding and encourage elaboration
the label
naming the other's emotion to validate and defuse it
the summary
condensing what's been said to confirm understanding