the callback
referencing something said earlier to create connection
the callback in a sentence
“Going back to what you said about trust—I think that's key here.”
Origin of the callback
From comedy technique of returning to earlier material
Related Words
the reframe
presenting the same situation in a different light
the mirror
repeating key words to show understanding and encourage elaboration
the label
naming the other's emotion to validate and defuse it
the summary
condensing what's been said to confirm understanding
the pause
strategic silence that invites the other to fill the space
the open question
a question that can't be answered with yes or no