the label
naming the other's emotion to validate and defuse it
the label in a sentence
“It sounds like you're frustrated by the lack of communication.”
Origin of the label
From giving a name to unnamed feelings
Related Words
the summary
condensing what's been said to confirm understanding
the pause
strategic silence that invites the other to fill the space
the open question
a question that can't be answered with yes or no
the graceful exit
ending a conversation without awkwardness
the pivot
redirecting conversation to a more favorable topic
the bridge
connecting the current topic to your key message